Shipping & Returns
We ship on Mondays and Thursdays. Standard delivery time is 3-5 days.
For starter kit orders of up to and including £44.00, shipping costs £2.99.
For orders over £44.00, shipping costs £5.99.
Your refill pouches are delivered for free.
We only ship to the UK.
Thank you for purchasing our products.
Items must be sent for return within 14 days of when you receive them. To be eligible for a return, your item must be unused, in the same condition as you received it and must be returned in the original packaging.
Please contact firstname.lastname@example.org for details regarding the return. Please note for items that aren’t faulty or damaged, we do not offer free returns and you will need to pay for the cost of the return.
After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 15 days have passed, you will not be eligible for a refund.
If you are unhappy with the product and are not eligible for a refund, please do contact us at email@example.com and we will happily discuss this with you and try and find a resolution.